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Terms & Conditions

Please read these terms carefully before using Curozip services.

Last Updated: June 17, 2026

1. Introduction

Welcome to Curozip, a logistics service provided by Finixia Dedecons Private Limited. By utilizing our services, accessing our website, or booking a parcel dispatch, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must refrain from using our services.

2. Service Description

Curozip offers high-speed intercity parcel and document delivery using a hybrid network of premium buses and dedicated cargo fleets. Delivery timelines (e.g., 12-30 hours) are estimates based on normal operating conditions and are not strictly guaranteed, as they may be affected by unforeseen circumstances such as weather, road closures, or operational delays.

For more details on our shipping processes, please refer to our Shipping & Delivery Policy.

3. User Responsibilities

  • Accurate Information: Users must provide accurate sender and receiver details, including correct names, mobile numbers, and complete addresses.
  • Proper Packaging: Senders are entirely responsible for packaging items securely. Fragile items must be clearly marked. Curozip is not liable for damage arising from inadequate packaging.

4. Prohibited Items

For legal and safety reasons, Curozip absolutely strictly prohibits the shipping of the following items:

  • Explosives, flammable liquids, and hazardous chemicals.
  • Illegal drugs, narcotics, or unauthorized substances.
  • Weapons, ammunition, and sharp objects (unless legally permitted and securely packaged).
  • Perishable food items without adequate cold-chain packaging.
  • Currency, precious metals, high-value jewelry, and bearer bonds.

Curozip reserves the right to inspect packages and reject any shipment that violates these terms.

5. Booking, Rates, and Payments

  • Pricing: Shipping rates are calculated based on the weight, dimensions, and destination of the parcel. Prices quoted at our booking counters or on our digital platform are final.
  • Payment Methods: We accept cash, UPI, and online payments via supported payment gateways.
  • Payment Terms: Payment must be cleared prior to dispatch. Curozip reserves the right to hold parcels if payment is disputed or pending.
  • Invoicing: GST invoices will be provided for all eligible transactions upon request.

6. Refund and Cancellation

Our policies regarding cancellations, refunds, and dispute resolution related to payments and services are detailed in our separate Refund & Cancellation Policy. By accepting these terms, you also accept our refund policies.

7. Limitation of Liability

While Curozip exercises utmost care in handling all shipments, our liability for loss, damage, or delay is strictly limited. Curozip, nor Finixia Dedecons Private Limited, shall be held liable for indirect, incidental, or consequential damages. If you are shipping items of significant value, we highly recommend securing independent transit insurance (Risk Cover) prior to booking.

8. Intellectual Property

All content, branding, logos, and materials on the Curozip platform are the intellectual property of Finixia Dedecons Private Limited. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Force Majeure

Curozip shall not be liable for any failure or delay in performance of its obligations under these Terms if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, strikes, lockouts, pandemic, government restrictions, or other similar events.

10. Account Termination

We reserve the right to suspend or terminate your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users of our services, us, or third parties, or for any other reason.

11. Amendments to Terms

Curozip reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the services signifies your acceptance of the updated terms.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

13. Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms and Conditions or the use of Curozip's services shall be subject to the exclusive jurisdiction of the courts located in Guwahati, Assam.

14. Contact Information

For any queries, claims, or support regarding these Terms and Conditions, please contact us at:

  • Email: support@curozip.com
  • WhatsApp/Phone: +91 91810 57123 / 91810 57124
  • Company: Finixia Dedecons Private Limited
  • Address: Guwahati, Assam, India