Shipping & Delivery Policy

Last Updated: June 17, 2026

1. Service Overview

Curozip (operated by Finixia Dedecons Private Limited) is a modern intercity parcel delivery service that leverages a hybrid transport model — combining premium intercity bus networks (such as Volvo and luxury coaches) with dedicated cargo fleets — to deliver parcels between cities at high speed.

We specialize in intercity surface logistics, offering same-day and next-day delivery across our active route network. Our service is designed for individuals, small businesses, and e-commerce sellers who need fast, reliable intercity parcel transit.

2. How It Works

Our end-to-end delivery process follows these steps:

3. Delivery Timelines

Our estimated delivery timelines vary based on the route and distance:

• Short-haul routes (Zone A): 12–18 hours estimated delivery.
• Long-haul routes (Zone B): 18–30 hours estimated delivery.

4. Service Areas & Routes

Curozip currently operates on the following routes, with expansion planned to additional cities:

Destination City	State	Base Rate	Status
Guwahati ↔ Biswanath Chariali	Assam	₹120.00 / 0.5kg	Active
Guwahati ↔ Dibrugarh	Assam	₹100.00 / 0.5kg	Active
Guwahati ↔ Duliajan	Assam	₹110.00 / 0.5kg	Active
Guwahati ↔ Guwahati	Assam	₹100.00 / 0.5kg	Active
Guwahati ↔ Jorhat	Assam	₹100.00 / 0.5kg	Active
Guwahati ↔ Kakopather	Assam	₹100.00 / 0.5kg	Active
Guwahati ↔ Nagaon	Assam	₹110.00 / 0.5kg	Active
Guwahati ↔ Sivsagar	Assam	₹100.00 / 0.5kg	Active
Guwahati ↔ Sootea	Assam	₹0.00 / 0.5kg	Active
Guwahati ↔ Tezpur	Assam	₹120.00 / 0.5kg	Active
Guwahati ↔ Tinsukia	Assam	₹100.00 / 0.5kg	Active

We are continuously expanding our network. For the latest available routes, please check our booking page or contact our support team.

5. Booking & Payment

• Bookings can be placed via our online booking platform or by contacting our team.
• Shipping charges are calculated based on the weight, dimensions, and destination zone of the parcel.
• Additional charges may apply for pickup service, professional packing, risk cover (transit insurance), and applicable GST.
• Full payment must be completed before dispatch. Parcels with pending payments may be held.
• For detailed pricing information, please visit our Pricing page.

6. Packaging Requirements

Proper packaging is the sender's responsibility. To ensure the safety of your parcel during transit:

• Use strong, corrugated boxes or appropriate containers for your items.
• Fragile items must be wrapped with bubble wrap, foam, or equivalent protective material and clearly marked as "FRAGILE".
• Liquids (where permitted) must be sealed in leak-proof containers with secondary containment.
• Fill empty spaces within the box to prevent items from shifting during transit.
• Curozip offers a professional packing service for an additional fee. If you opt for our packing, our team will securely package your items.

Curozip is not liable for damage caused by inadequate or improper packaging by the sender.

7. Parcel Tracking

Every booking is assigned a unique Tracking ID (format: CRZ-XXXXXX). You can track the status of your parcel at any time:

• Visit our Track Your Parcel page and enter your Tracking ID.
• You will also receive status updates via SMS/WhatsApp at key milestones: booking confirmation, pickup, dispatch, in-transit, and delivery.

8. Delivery Attempts & Unclaimed Parcels

• Our delivery agent will make up to 2 delivery attempts at the receiver's address.
• If the receiver is unavailable during both attempts, the parcel will be held at the nearest Curozip hub/counter for up to 7 days.
• Parcels unclaimed after 7 days will be returned to the sender. Return shipping charges will apply.
• Curozip is not liable for delays caused by incorrect or incomplete receiver addresses provided by the sender.

9. Prohibited & Restricted Items

For safety, legal, and regulatory reasons, Curozip strictly prohibits the shipping of the following:

• Explosives, flammable liquids, compressed gases, and hazardous chemicals.
• Illegal drugs, narcotics, or controlled substances.
• Weapons, ammunition, and sharp objects (unless legally permitted and securely packaged).
• Perishable food items without adequate temperature-controlled packaging.
• Currency notes, precious metals, high-value jewelry, and bearer bonds.
• Live animals, human remains, or biological specimens.
• Counterfeit goods or items that infringe intellectual property rights.

Curozip reserves the right to inspect any package and refuse shipment of any item that violates these terms. For a full list, refer to our Terms & Conditions.

10. Liability & Risk Cover

• Curozip exercises utmost care in handling all shipments, but our liability for loss or damage is limited as per our Terms & Conditions.
• For high-value items, we strongly recommend opting for our Risk Cover (Transit Insurance) add-on at the time of booking.
• Without risk cover, Curozip's maximum liability is limited to 10x the shipping charges paid for that specific booking.
• With risk cover, claims are processed up to the declared item value, subject to assessment and verification.

11. Refunds & Cancellations

For details on cancellation procedures, refund eligibility, timelines, and the process for raising a refund request, please refer to our dedicated Refund & Cancellation Policy.

12. Contact Us

For any shipping-related queries, delivery concerns, or support, please contact us:

• Email: support@curozip.com
• WhatsApp/Phone: +91 91810 57123 / 91810 57124
• Company: Finixia Dedecons Private Limited
• Address: Guwahati, Assam, India