Understand our refund process, cancellation rules, and timelines for your shipments.
Last Updated: June 17, 2026
At Curozip (operated by Finixia Dedecons Private Limited), we strive to provide the highest quality intercity parcel delivery service. This Refund & Cancellation Policy outlines the conditions under which you may cancel a booking or request a refund, as well as the process and timelines involved.
By using Curozip's services and making a payment, you acknowledge and agree to the terms outlined in this policy.
If you wish to cancel your booking before the parcel has been picked up by our collection agent:
If the parcel has been collected but has not yet been dispatched on the transit vehicle:
Once the parcel has been dispatched and is in transit:
⚠️ Cancellation is not available once the parcel is in transit. Please ensure all booking details are accurate before confirming your shipment.
You may be eligible for a full or partial refund in the following circumstances:
| Scenario | Refund Amount | Conditions |
|---|---|---|
| Cancellation before pickup | 100% refund | Must be requested before pickup is completed |
| Cancellation after pickup, before dispatch | Up to 80% refund | Pickup fee & packing charges non-refundable |
| Parcel lost in transit | Full refund of shipping charges + declared value (up to risk cover limit) | Subject to investigation (up to 15 business days) |
| Parcel damaged in transit | Partial or full refund based on damage assessment | Damage must be reported within 24 hours of delivery with photographic evidence |
| Significant delivery delay | Partial refund or service credit (case-by-case) | Delay must exceed 2x the estimated delivery time; force majeure excluded |
| Duplicate payment / Overcharge | Full refund of excess amount | Verified against payment records |
| Service not available | 100% refund | If Curozip is unable to fulfill the booking due to operational reasons |
The following charges are non-refundable once the respective service has been rendered:
To request a refund, please follow these steps:
Once a refund has been approved, the amount will be credited back to your original payment method within the following timelines:
| Payment Method | Refund Timeline |
|---|---|
| UPI (Google Pay, PhonePe, Paytm, etc.) | 3–5 business days |
| Debit Card / Credit Card | 5–7 business days |
| Net Banking | 5–7 business days |
| Wallet (Paytm, PhonePe, etc.) | 2–3 business days |
| Cash Payment | Refunded via bank transfer within 7–10 business days (bank details required) |
✅ Refunds are always processed back to the original payment source. If that's not possible, we will coordinate an alternative method with you.
If you are not satisfied with the resolution provided by our support team, you may escalate your concern:
Curozip shall not be held liable for delays, non-delivery, or service failures caused by events beyond our reasonable control, including but not limited to: natural disasters, floods, earthquakes, epidemics, government restrictions, strikes, road blockages, bandhs, curfews, civil unrest, or any other force majeure events. In such cases, refund eligibility will be assessed on a case-by-case basis.
Curozip reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for updates. Continued use of our services after changes constitutes your acceptance of the revised policy.
For any questions, concerns, or refund requests regarding this policy, please reach out to us:
